Privacy Policy - Ketro Digital

INTRODUCTION

Ketro Digital Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information
This includes information you provide directly, such as your name, email address, phone number, business name, and any details submitted through forms, emails, or communication channels.

Project Information
Details related to your project, including requirements, files, login credentials, and business data necessary for service delivery.

Technical Information
This includes IP address, browser type, device information, pages visited, and other analytics data collected automatically.

Payment Information
We may collect billing-related information; however, we do not store sensitive payment details such as card numbers. Payments are processed through secure third-party providers.

HOW WE COLLECT INFORMATION

We collect information through:

Website forms (contact forms, intake forms, affiliate applications)
Direct communication (email, WhatsApp, calls)
Cookies and tracking technologies
Third-party integrations and tools

HOW WE USE YOUR INFORMATION

We use your information to:

Provide and deliver our services
Communicate with you regarding your project or inquiries
Process transactions and manage billing
Improve our website, services, and user experience
Send updates, service information, or promotional content (where applicable)
Comply with legal obligations

LEGAL BASIS FOR PROCESSING (NDPR COMPLIANCE)

We process your data based on:

Your consent
Contractual necessity (to deliver services)
Legal obligations
Legitimate business interests

COOKIES AND TRACKING

We use cookies and similar technologies to:

Improve website performance
Analyze user behavior
Personalize user experience

You can control or disable cookies through your browser settings.

DATA SHARING AND DISCLOSURE

We do not sell your personal data.

We may share your information with:

Trusted third-party service providers (hosting, analytics, CRM tools)
Payment processors
Legal authorities when required by law

All third parties are expected to maintain data confidentiality and security.

DATA STORAGE AND SECURITY

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is 100 percent secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your data only for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal obligations
Resolve disputes

YOUR RIGHTS

Under applicable data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to certain types of data processing

To exercise your rights, contact us via email.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored outside your country through third-party tools or services. By using our services, you consent to such transfers where applicable.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Continued use of our services after updates indicates acceptance of the revised policy.

CONTACT INFORMATION

Ketro Digital Services
Email: support@ketrodigital.com.ng

CONSENT

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

“I agree to the Privacy Policy and Terms & Conditions”